Resources

Help Center

Documentation, guides, and support resources for eCareHRMS users.

Getting started

Set up your eCareHRMS account in 10 minutes — covers account creation, team invites, EHR integration, and first walkthrough.

User & role management

Add team members, assign roles, manage permissions, set up SSO, configure MFA.

EHR integrations

Step-by-step setup for Epic, Cerner, MEDITECH, athenahealth, eClinicalWorks, NextGen, and 30+ more.

API documentation

Build on eCareHRMS programmatically — REST API reference, FHIR endpoints, SDKs, and code samples.

Reporting & analytics

Configure dashboards, schedule reports, and export data to your BI tools.

Troubleshooting

Common issues with EHR sync, billing edge cases, user-permission questions.

Contact support

How to reach the eCareHRMS support team via email, chat, or phone — response time SLAs by plan.

Frequently asked questions

Email hello@ecarehrms.com or chat in-app. Standard response within 4 business hours; enterprise customers get 1-hour SLA.

Full API documentation is available in the Help Center. Sandbox keys are issued automatically when you create a developer account.

Yes. Live instructor-led training, on-demand video courses, and certification programs are all available through the Help Center.

Email hello@ecarehrms.com with reproduction steps. P0/P1 bugs typically get a fix in the next release; lower-priority bugs are tracked publicly in our roadmap.

Want to talk to eCareHRMS?

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